Reference

Terms Conditions for Every addav7 Account

One document sets the rules for your addav7 account: what you agree to when you join, how bKash, Nagad and Rocket payments are handled, and what happens to your balance if you close.

Wallet-name matchingEligible-region accessSame-wallet payoutsWritten support replies
addav7 Terms Conditions for Every addav7 Account
DATA AND SECURITY

How We Handle Account Data

Your data stays tied to your account, and we only move it where a payment or a legal duty requires it. Wallet IDs for bKash, Nagad and Rocket, withdrawal records and login logs sit in the same system your support thread reads from, so an agent answers without making you repeat yourself. Cookies do a smaller job — session, language, currency. Ask for a copy of what we hold, or for a correction, and we check the request against your registered mobile number.

Data we keep

We store what you give at sign-up — mobile number, name, date of birth and wallet IDs — plus the transaction records the cashier creates for bKash, Nagad and Rocket deposits and withdrawals.

Cookies on the lobby

Cookies keep you signed in and remember your language and currency choice. You can clear them in your browser settings, though you will need to log in again on each visit.

Login and wallet security

Your account is tied to your mobile number with a one-time code at each login. Never share that code, and never share your bKash PIN, Nagad PIN or Rocket PIN with anyone in chat.

Retention and change requests

Transaction records stay with us for as long as local rules require. To correct your name, wallet number or contact details, message support with the change and we verify it first.

POLICY HELP

Reaching Us About a Terms Question

Terms questions rarely arrive at a convenient moment, so support runs through the same account you play from. Open the Help panel, pick the wallet you used — bKash, Nagad, Rocket, Upay or bank transfer — and describe what happened. Attaching the transaction ID from your wallet app shortens the back-and-forth. Longer queries about a specific clause can go by email, and we reply in the thread so you keep a copy of what was agreed. If you are unsure whether a rule applies to you, ask before you send money, not after.

Live chat inside your account Open your account, tap Help and a support agent picks up the thread. Keep your registered mobile number and the wallet reference handy so we can trace the transaction without guesswork.
Email for written clause queries Send longer questions about a term to our support address and keep the reply as a record. Attach the bKash, Nagad or Rocket receipt if the query concerns one specific deposit.
Ask before you fund the wallet Not sure whether a clause applies to you? Ask first. We would rather answer a short eligibility or wallet-matching question now than settle a dispute once money has already moved.

Questions About Our Terms

Most of what people ask about these terms comes down to two things: how money moves and who is allowed to play. Below are the six that land in our support queue most often — wallet matching, deposits sent from someone else's bKash or Nagad number, closure, and whether a term can change after you join. If your own question is not here, open the Help panel and ask in writing.

Yes. Payment clauses sit inside the same document. Wallet-name matching, funding from your own account and refunds to the original wallet all apply whenever you use bKash, Nagad, Rocket, Upay or bank transfer.

Access depends on your local law and eligible regions. If casino play is not permitted where you live, these terms do not give you the right to use the lobby, and we may close the account.

That breaks the wallet-matching clause. Withdrawals return to the wallet you funded from, so money sent from a friend's bKash, Nagad or Rocket number cannot be paid out to your own.

Message support from your registered number and ask for closure. Any balance is settled to the funding wallet first, then the account is shut. Transaction records stay for the period local rules require.

We can, when payment rails or local rules shift. The current wording always sits on this page, and continuing to use your account after a change means you accept the revised version.

Use the support thread inside your account. We check name and wallet changes against the documents on file before anything is updated, and the change is then confirmed to you in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.